PRIVACY POLICY
Last Updated: 08 July 2026
At Capital Solid Surface Pty Ltd (“Capital Solid Surface”, “we”, “our” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
WHO ARE WE
Capital Solid Surface Pty Ltd is a Canberra and Queanbeyan-based manufacturer and installer of premium solid surface benchtops and custom fabricated products for residential and commercial projects.
If you have any questions about this Privacy Policy or how we manage your personal information, please contact us:
Capital Solid Surface Pty Ltd
3/184 Gilmore Road
Queanbeyan West NSW 2620
Phone: (02) 6299 6420
Email: info@capitalsolidsurface.com.au
WHAT INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect:
Information you may provide:
- Name
- Email address
- Telephone number
- Business or company name (where applicable)
- Property or project address
- Project details
- Project measurements and specifications
- Budget or preferred project timeframe (if provided)
- Appointment booking details
- Photographs of your project
- Architectural drawings, plans, DXF files, PDFs or other documents you choose to upload
- Material selections or product preferences
- Any other information you choose to provide through our contact forms or Request a Quote feature
INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, we may automatically collect limited technical information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
This information helps us maintain the security and functionality of our website.
HOW WE USE YOUR INFORMATION
We use your information to:
- Respond to enquiries
- Prepare quotations
- Assess project requirements
- Arrange showroom consultations
- Manufacture, supply and install our products
- Communicate with you throughout your project
- Maintain and improve the functionality and security of our website
- Meet our legal and business obligations
We only collect information that is reasonably necessary to provide our services.
REQUEST A QUOTE
Our website includes a Request a Quote feature designed to help us prepare accurate quotations.
When you submit a quote request, we may collect information including:
- Project descriptions
- Measurements
- Drawings
- Plans
- Photographs
- Material preferences
- Property addresses
- Budgets
- Project timeframes
We use this information to:
- Assess your project requirements
- Prepare an accurate quotation
- Contact you regarding your enquiry
- Request additional information where necessary
- Recommend suitable products or fabrication methods
- Deliver our products and services should you choose to proceed
FILE UPLOADS
If you upload drawings, plans, photographs, DXF files, PDFs or other documents through our website, we will use those files solely for assessing your enquiry, preparing your quotation or completing your project.
Please only upload information relevant to your project and avoid including unnecessary personal information wherever possible.
APPOINTMENT BOOKINGS
Our website allows visitors to book showroom consultations using Microsoft Bookings.
When you make a booking, we collect the information necessary to schedule your appointment and may send:
- Booking confirmations
- Appointment reminders
- Updates relating to your appointment
COOKIES
Our website may use limited cookies or similar technologies that are necessary for website functionality and security, including services such as Microsoft Bookings and Google reCAPTCHA.
We do not currently use cookies for advertising or website analytics. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of some features on our website, including online bookings and contact forms.
GOOGLE MAPS
Our website may include embedded Google Maps to help visitors locate our showroom.
Google may collect information when these maps are viewed in accordance with Google’s own Privacy Policy.
GOOGLE reCAPTCHA
We use Google reCAPTCHA to help protect our website forms from spam and automated abuse.
reCAPTCHA analyses technical information and visitor behaviour to determine whether a request has been made by a person rather than an automated system.
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
MICROSOFT BOOKINGS
We use Microsoft Bookings to manage showroom appointments.
Information provided when making a booking may be processed through Microsoft services to schedule appointments and send confirmation or reminder emails.
THIRD-PARTY SERVICE PROVIDERS
We work with trusted third-party providers who assist us in operating our business and website. These may include providers of:
- Website hosting
- Microsoft Bookings
- Google Maps
- Google reCAPTCHA
- Email communications
- Website maintenance
- Cloud storage and backup services
These providers only receive the information necessary to perform their services and are expected to protect your information appropriately.
OVERSEAS DISCLOSURE
Some third-party providers we use, including Google and Microsoft, may process or store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with applicable Australian privacy laws.
SHARING YOUR INFORMATION
We do not sell, rent or trade your personal information.
We may disclose your information where reasonably necessary:
- To suppliers, subcontractors or delivery partners involved in your project
- To trusted service providers who assist us in operating our business
- Where required by law
- To protect our legal rights or business interests
DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information against misuse, loss, unauthorised access, modification or disclosure.
While no method of internet transmission or electronic storage is completely secure, we continually work to safeguard the information entrusted to us.
ACCESS & CORRECTION
You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information.
Please contact us using the details above if you wish to make a request.
EXTERNAL WEBSITES
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.
The latest version will always be published on this page.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Capital Solid Surface Pty Ltd
3/184 Gilmore Road
Queanbeyan West NSW 2620
Phone: (02) 6299 6420
Email: info@capitalsolidsurface.com.au
We are committed to handling your personal information responsibly and resolving any privacy concerns promptly.